WHAT WE DO

1. MANAGEMENT CONSULTING
 

The team has expertise across General and Commercial Insurance to help build out strategy, benchmark best practice capabilities and solution design across the value chain.

 

The Bridge International has highly skilled and qualified executives with hands-on experience to provide advice across the value chain and support organisational transformation.

Our co-founders have worked in financial services for over 50 years, including Insurance. This is complemented by the deep capabilities and expertise of the broader management consulting team, who have experience across most industries.  

 

We will share our learnings of what has worked and what hasn't and help you in the heavy lifting of operationalising the solutions. We have international case studies from start-ups to large organisational change programs.

Our team has proven capability delivering the following services

General Advisory Services

  • Business strategy

  • Organisational design

  • 360 Degree review assessments

  • Benchmark operational capabilities

  • Agile program management and delivery

  • Business and executive advisory

  • White labeling and disruption

Customer and Operations

  • Operations transformation and change programs

  • Operational review and co design solutions

  • Digital and technology solutions

  • Customer service benchmarking and measurement

  • Customer and process workflows

  • Productivity and cost out programs

Commercial and Risk

  • Portfolio and Insurance P&L deep dives

  • Channel economics 

  • Remediation and risk review programs

  • Regulatory and Risk reviews

  • Pricing and Commercial recommendations 

  • Cost and claims optimisation reviews

  • Vendor and partner recommendations

Culture

  • Cultural change programs

  • Leadership coaching and advisory

  • eNPS and cultural review

  • Leadership teams workshop facilitation

  • Benchmark cultural engagement

2. BEST PRACTICE PARTNERING

 

The Bridge Partner Ecosystem has core capabilities in insurance and financial services, retail, utilities and telecommunications verticals.

The Bridge’s 'partner not build' approach is enabled by our global ‘best in class’ partner ecosystem, delivering operational capabilities to achieve The Bridge ‘triple play’.

We offer services right across your operating model including offshore Call Centre/BPO operations and Quality Assurance.

 

Services include offshore voice (inbound and outbound), digital operations, back office, claims, recoveries, fraud and quality control, compliance and process adherence/optimisation. 

 

We have specialised consulting, data analytics, omni-channel customer engagement/experience management services and RPA/Automation solutions.

 

Critically the team has hands on experience in executing and implementing partner solutions across corporate organisations, providing dedicated account, stakeholder and risk management. We will coordinate the fit for purpose selection and delivery of partner services.

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