WHAT WE DO

The team has expertise across large scale organisations and start-ups to help build out strategy, benchmark best practice capabilities and solution design across the end to end business

The Bridge has highly skilled and qualified executives with multidisciplinary hands-on experience to provide advice and support in organisational transformation.

Our founders have worked in financial services for over 50 years. This is complemented by the deep capabilities and expertise of the broader team, who have experience across most industries.  

 

We will share our learnings of what has worked and what hasn't and help you with the heavy lifting and embedment of key solutions. We have international case studies from start-ups to large organisational change programs.

WHAT WE DO

Our team has proven capability delivering the following services

Strategic Advisory Services

Customer and Operations

  • Operations transformation and change programs

  • Digital and technology solutions

  • Customer service benchmarking and measurement

  • Customer and process workflows

  • Benchmark operational capabilities

  • Moments That Matter customer journey mapping

Commercial

  • P&L deep dives

  • Channel economics

  • Pricing and commercial recommendations 

  • Cost and claims optimisation reviews

  • Vendor and partner recommendations

  • KPI and report hierarchy review

  • Report design and implementation

  • Portfolio strategies

Culture & Risk

  • eNPS and cultural review

  • Cultural change programs

  • Leadership coaching, mentoring and advisory

  • Leadership teams workshop facilitation

  • First line risk programs

  • Risk maturity health check

  • Risk and culture alignment review

  • Internal communication strategies

PROGRAM DELIVERY & EMBEDMENT

 

At The Bridge International experience has taught us to use a program delivery methodology where governance routines are agile in nature, pragmatic and highly collaborative.  

 

We tailor our program delivery and embedment services whether it be a fast track diagnostic health check or end to end program delivery.

Program Delivery and Embedment Services

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