SARA ELMSTROM
Partner & CEO CCSI
Sara is an experienced CEO and senior leader with 20 years of international experience spanning multiple industries.
Sara has worked internationally, leading large scale operations within organisation and for BPO’s. She has specialised in insurance, travel, telco and energy with brands including Wesfarmers, IAG, NRMA, SGIO, SGIC, Coles, AXA, AIG, Virgin, American Express, TalkTalk and EDF. Sara is also CEO of CCSI, a specialist consulting practise and subsidiary of The Bridge focused on optimising contact centre performance booth on and offshore.
Offshore and onshore partnering
Sara has established large partnering businesses in Europe, Africa and Australia and established offshore partnerships into the Philippines, India and South Africa. Prior to joining The Bridge she held senior roles from start-ups to established blue chip companies. Sara has been accountable for large scale operations >500 FTE, leading functions such as claims, sales,
service, underwriting, risk, assurance, training, HR & culture, workforce planning, customer insights and continuous improvement.
Building purpose led, connected teams.
Sara is passionate about building teams and helping individuals connect to strategy and creating genuine purpose across the organisation. She is committed to taking the lead at both an operational and strategic level turning around or boosting performance across financials, culture and customer experience.
Sophisticated Stakeholder management
Sara builds relationships quickly and effectively both internally and externally with a proven ability to influence, align and engage. She has led key engagements with regulators, strategic partners and distribution partners building confidence and win-win outcomes.