David McDonald

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Managing Director & Co Founder

+61 409 094 712

David brings over 20 years of experience in the insurance and energy sectors across a variety of GM level strategic and operational leadership roles.

David is a practitioner. He has held the roles of Head of Customer Delivery Satellite (IAG), Head of Sales and Service (Wesfarmers Insurance), Head of Retail Customers (Origin Energy) and National Manager, High Performance Unit (IAG). David has also consulted to QBE, ING Direct, RAA, icare and EML.

EXPERTISE

David brings a wealth of experience in growing businesses, as well as optimising existing operations right across The Bridge’s triple play philosophy of which customer, commercial and culture.

He has worked in Australia and internationally, which has given him invaluable insights on driving operational performance excellence today, as well as the emerging trends which will drive world class customer experience in the future.

His curiosity for customer and operations has led to extensive subject matter expertise.

David also has a wealth of experience in running best in class omni channel businesses, with many in the transformation of offline operations and sales to digital channels.

PASSION TO CHALLENGE BUSINESSES TO DO BETTER

His passion is to challenge businesses to do better, optimising operations and distribution effectiveness and efficiency to provide improved outcomes for the business, through simple solutions, processes and practices.

BY YOUR SIDE

David takes pride in the fact that he is not your traditional consultant. He focuses on implementation and working closely with all the key stakeholders to deliver the best outcomes in a practical and hands on manner. He believes in standing by the side of leaders and their teams to ensure he is an enabler for the business.

PARTNER RATHER THAN BUILD PHILOSOPHY

David believes strongly in a partner rather than build philosophy in today’s business environment. When managed effectively this gives growing organisations access to the best of breed partners and superior skills diversity, including sourcing of elite talent.

David has pioneered business process outsourcing partnering initiatives in Australia for over 10 years and has an extensive knowledge on how to achieve the best results for both the client and supplier.

VOICE OF REASON

David is known to provide a distinctive, no nonsense voice within organisations, breaking down complex issues and finding simple and practical solutions. He likes to de-mystify over engineered business strategy and brings a voice of clam.

CO FOUNDING A CHALLENGER CONSULTING MODEL

David co-founded The Bridge to bring non-traditional ways of working to consulting and deliver the best value for money for our clients.