David McDonald
Managing Director & Co Founder
+61 409 094 712
David brings over 25 years of experience working within and consulting to many industries including Healthcare, Insurance, Financial services, Energy and Retail. David performed COO level roles with some of Australia’s iconic brands as is a successful leader demonstrating a capacity to run complex businesses within highly regulated and competitive markets. He is passionate about both setting up new and transforming existing businesses to be customer led, simple and to be fit to deliver the right commercial returns.
He has worked in Australia and internationally, which has given him invaluable insights on driving operational performance excellence today, as well as the emerging trends which will drive world class customer experience in the future. His curiosity for customer and operations has led to extensive subject matter expertise.
David specialises in operational design, customer/client led journeys, business transformation and embedment of change initiatives to fully realise benefits from a culture, client and commercial perspective.
EXPERTISE
David brings a wealth of experience in growing businesses, as well as optimising existing operations right across The Bridge’s triple play philosophy of which customer, commercial and culture.
He has worked in Australia and internationally, which has given him invaluable insights on driving operational performance excellence today, as well as the emerging trends which will drive world class customer experience in the future.
His curiosity for customer and operations has led to extensive subject matter expertise.
David also has a wealth of experience in running best in class omni channel businesses, with many in the transformation of offline operations and sales to digital channels.
PASSION TO CHALLENGE BUSINESSES TO DO BETTER
His passion is to challenge businesses to do better, optimising operations and distribution effectiveness and efficiency to provide improved outcomes for the business, through simple solutions, processes and practices.
BY YOUR SIDE
David takes pride in the fact that he is not your traditional consultant. He focuses on implementation and working closely with all the key stakeholders to deliver the best outcomes in a practical and hands on manner. He believes in standing by the side of leaders and their teams to ensure he is an enabler for the business.
PARTNER RATHER THAN BUILD PHILOSOPHY
David believes strongly in a partner rather than build philosophy in today’s business environment. When managed effectively this gives growing organisations access to the best of breed partners and superior skills diversity, including sourcing of elite talent.
David has pioneered business process outsourcing partnering initiatives in Australia for over 10 years and has an extensive knowledge on how to achieve the best results for both the client and supplier.
VOICE OF REASON
David is known to provide a distinctive, no nonsense voice within organisations, breaking down complex issues and finding simple and practical solutions. He likes to de-mystify over engineered business strategy and brings a voice of calm.
CO FOUNDING A CHALLENGER CONSULTING MODEL
David co-founded The Bridge to bring non-traditional ways of working to consulting and deliver the best value for money for our clients.